Terms and Conditions

Welcome to besto.lk. By using our website and placing an order, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.

  1. General

besto.lk is an online store based in Sri Lanka that offers authentic local and organic products, including kithul jaggery, kithul treacle, kurakkan flour, organic rice, and Besto Ceylon Tea.
By accessing this website, you agree to our terms, policies, and applicable laws.

  1. Product Information

We take great care to ensure all product details, descriptions, and prices are accurate. However, minor variations in color, packaging, or size may occur due to natural product differences or supplier updates.

  1. Orders and Payments

All orders placed through besto.lk are subject to acceptance and availability.
We accept the following payment methods:

  • Cash on Delivery (COD) (within Sri Lanka only)
  • Credit/Debit Cards
  • Bank Transfers
  • Online Payment Gateways

Once an order is confirmed, you will receive a confirmation email or message.

  1. Pricing

All prices are listed in Sri Lankan Rupees (LKR). For international orders, prices may vary due to exchange rates and shipping fees.
besto.lk reserves the right to change prices or promotions without prior notice.

  1. Cancellations

Orders can be canceled before dispatch. Once shipped, cancellation requests cannot be accepted.
Please contact our customer service team as soon as possible if you wish to cancel or modify an order.

  1. Limitation of Liability

besto.lk shall not be held responsible for delays or losses caused by factors beyond our control, including customs issues, courier delays, or natural events.

  1. Governing Law

These terms are governed by the laws of Sri Lanka.

 

Privacy Policy

At besto.lk, your privacy is very important to us. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect personal information such as:

  • Name, address, contact number, and email
  • Payment and billing information
  • Order and delivery details

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Improve our products and services
  • Send updates, promotions, and customer support messages (only if you opt in)

3. Information Protection

We use secure payment gateways and data encryption to protect your personal details.
Your information is never shared with third parties except for delivery and payment processing purposes.

4. Cookies

Our website uses cookies to improve browsing experience and display personalized content.
You may disable cookies in your browser settings if preferred.

5. Contact Us

If you have any privacy concerns, contact us at:
info@besto.lk